Returns & Exchanges

At ROOT and SOIL, we are committed to sustainable fashion and your complete satisfaction. If your purchase doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original eco-friendly packaging, ensuring all tags remain attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or ship your exchange within 5-7 business days.